Rental Inquiries 519-255-RENT (7368)

 

Maintenance issues?

Call our 24/7/365 maintenance line!

1-866-872-5004

 

Tenant Services

MARDA Management Inc. is now offering an easier, more convenient way to pay your rent!

Use RENTMOOLA Direct Debit or Credit Card to pay your rent and never need to call our office to report a payment again!

Rent Moola is an easy, inexpensive way to pay your rent - you can do it manually each month or set it up to come out of your account on the first of each month, all on your smart phone or computer!

 

 

Click on the link below to register with RentMoola.

 

  • Click sign up in the top right corner
  • Click I am a resident tenant
  • Enter your email address & create a password
  • Enter your country, postal code and select your address and apartment number

Once you have signed up for Rent Moola, we will approve you, and you can pay rent using Rent Moola Direct Debit at NO CHARGE* to you or by credit card for a fee paid to Rent Moola of 2.75%. Your rent can be paid manually each month or set up once using Rent Moola Direct Debit to get paid to MARDA Management on the 1st of each month!

 *Rent Moola Direct Debit is currently provided at NO CHARGE but this could change at any time, at which point you will have the opportunity to select a different method of payment


Tenant Log In - Click here!
  

Our number one commitment to you, our tenants, is communication! We believe strongly that without honest and open communication with you, our landlord-tenant relationship will not work.


To that end we are pleased to offer you the tenant portal. The tenant portal will allow you to see your ledger in real-time, allowing you to see all payments and charges to your account as they are posted. Furthermore, you will be able to find maintenance notices or general bulletins about your building, keeping you up-to-date with what's going on in your building. You can also submit work orders to our maintenance staff about items that need to be repaired or maintained in your unit. Work orders submitted are reviewed frequently and assessed by our maintenance division. All communications submitted will be addressed in a timely manner.


Energy Conservation and Utilities

We are very committed to reducing our carbon footprint and conserving energy. We regularly use energy efficient light bulbs and do our best to ensure that our properties are in good condition. We recommend that when you replace light bulbs, you also use energy efficient bulbs. Please note that the inexpensive bulbs from some stores, do not last or do not work at all. You may find yourself replacing those bulbs more often, thus, not realizing any savings. You may want to invest in a more expensive and longer lasting bulb. Things like water usage and excessive electrical usage can make utility bills quite high. Any time that there are plumbing issues, like leaks and running toilets, please check our plumbing section in our troubleshooting guide first, as you might be able to resolve a problem yourself or call us immediately. Heating and cooling are also high-energy consumers. Some things you can do to help lower utility costs are turning the heat down slightly at bed-time, as our body temperature drops slightly while we sleep, or turning the heat down a bit when you are not home. The same general guidelines apply to cooling in the summer. Whether you pay your own utilities or if your rent is inclusive, each tenant should be aware and proactive about their energy usage. Please click on the links below for more ideas on how to manage your energy consumption.
 

Union Gas Energy Conservation Tips
Enwin utilities Energy Conservation Tips
 


Schools in Your Area

The following links allow you to decide which area you want to live in and which school you want your child(ren) to attend. It's never been easier! Click on the link below to be directed to the school finder website in Windsor. You will need to know which school board you want to send your child to. The public school board in Windsor is the Greater Essex County District School Board (GECDSB) and the Catholic school board is the Windsor Essex County District School Board (WECDSB). Both school boards have French Immersion programs, but if you are looking for French language schools, you can choose le conseil scolaire catholique Providence or le conseil scolaire Viamonde.

Click here to find out which school is in your area?
 

This link will allow you to view the boundaries of the school districts in Windsor if you wish to keep your child(ren) in the current school or if you wish to attend a specific school.

Click here to see school zones by school Name
 

Gaining access to the portal is easy. First, you must be a tenant in order to gain access. Next, just click on the "Sign Up" button at the bottom of the box that is titled "Secure Login." It's that easy!  See the bottom of this page for the link to the tenant portal. 

 

Frequently Asked Questions

How do I know when to put out garbage or recycling?
You are responsible for taking out your own garbage and recycling. All garbage must be placed in bins with lids as per the City of Windsor. Please ensure that any broken bags or debris is cleaned up immediately to avoid attracting pests. You can check your garbage and recycling schedule by clicking on the following link:

City of Windsor Garbage Collection

 

When is rent due?
Payment is due by the 1st of each month and if you are not able to pay in full on the 1st, we expect to be notified of that in advance.  Communication is critical so please call and speak to us about your situation so we can work something out that is amicable for both of us.


What happens if I pay later than the 1st?
There will be a $25.00 late fee charged for any payments received after the due date.  We issue N4 eviction notices to anyone who has not paid in full on the first of the month. If you receive an N4 keep in mind that this is the beginning of the eviction process. Once you  have paid your rent, we can no longer proceed. We prefer to work with our tenants to avoid eviction. If you believe you have received an N4 in error, please contact us and we will investigate to see if your payment has been properly processed. In some cases we need more information to process your ayment. It only takes a phone call to resolve these situations.


What happens if my cheque is returned NSF?
All tenants whose payments are returned as NSF (non-sufficient funds) by their banking institution will be subject to a $25.00 administration fee.  Once 2 NSF cheques have been received alternate arrangements for payment will need to be made as personal cheques will no longer be accepted.

How do I make payments?
Please note that upon move-in you must pay in cash for your agreed upon first and last month rent. Once you have moved in, the following payment types are acceptable: 

 

WE CAN NO LONGER ACCEPT CASH DEPOSITED DIRECTLY TO OUR ACCOUNT. PLEASE CHOOSE ONE OF THE OPTIONS LISTED BELOW.

1)If you are a TD Client,  you can ask a teller or call Easyline at 1-866-222-3456 and set up a personal payee so that in the future you can pay your rent online. You will need to give them our banking information. PLEASE CONTACT US FOR THIS INFORMATION. Keep in mind that making payments this way will take two business days, so you should pay it two days before the 1st so that your rent is on time. You can however, set the payment to come out of your account on the 1st automatically; but this means your rent will come out of your account- no matter what -on the first. When creating your security question, please choose something we can answer or send us a separate email or text to let us know what the answer is. This generally occurs quickly. Occasionally, your name may not be attached to the payment, but the last four digits of your bank account. Please provide us with the last four digits of your bank account number. 

2)RentMoola is a secure online site to pay your rent. Go to the link below for RentMoola to create an account and pay your rent this way. You will need to provide your banking information or your credit card information. Please note there is a fee of up to 2.75% if you pay by credit card.There is no fee to pay through your bank account. You can set it up to come out automatically or log in every month on the first to pay your rent.

Click here to go to RentMoola
 

3) You can pay by post-dated cheque in series of 6 - 12 cheques. Please mail to 1671 Victoria Avenue, Windsor, Ontario, N8X 1P6.

If you have any questions about how to pay your rent, please call 519-255-RENT (7368)

 


 


Tenant Portal

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